FREQUENTLY ASKED QUESTIONS

Frequently asked Question & Answers Here

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I want to plan a holiday but can't make up my mind about the destination. Can you recommend?

We have travel experts who can guide you to plan your holiday. Please call FalminGo (whatsapp) for assistance.

How can I follow up on the booking I made?

Any concerns regarding the existing booking will be handle by Customer Care. Kindly send your queries to flamingo@mail.com or call them at FlaminGo (whatsapp).

Can I do online check-in even if I have booked an Escorted tour?

Group tickets is only permitted to do check-in at the airport counter.

Is travel insurance mandatory?

It is recommend to protect you and your trip investment against the unexpected expenses abroad.

Can I upgrade the flight or the room l am staying at?

Seat and room upgrade is possible (as per availability) with additional cost and this has to be informed at least 15 days prior the departure date.

What is the baggage allowance?

Size and weight limitations for carry-on and checked baggage on international, inter-European flights and domestic flights vary from airline to airline and are subject to change, so please check with the applicable carrier prior to departure. On the land portion, due to limited capacity, we usually allow only 1 suitcase and 1 carry-on per person.

Will you accommodate my special request?

Special hotel and flight requests, such as "double bed," room near elevator " room on lower floor," "meals," "seating together on aircraft," etc., should be submitted in writing with final payment. Such requests, however, are outside of our control and therefore cannot be guaranteed. Please note: a quote does not constitute a reservation. All reservation requests outside of the group arrangements outlined in the itinerary, such as additional hotel nights, add-on airfares or date deviations must be explicitly requested by the tour participants and confirmed in writing by "FlaminGo Tours & Travels".

Are meals included for entire tour?

Breakfast, lunch or dinner are as specified in the itinerary. Special requests for meals should be submitted in writing with final payment. Special meal requests cannot be guaranteed.

What will happen if I missed my flight?

If you missed the flight, the value of the ticket has been forfeited and will not be able to utilize the same for future flight and will be required to purchase a new ticket in case you still intend to travel. "FlaminGo Fly" is not responsible to compensate the client. Please bear in mind that you are travelling with the group and the tour has been planned to ensure that you get the best value in terms of coverage at each destination so we recommend to arrive at the airport at least three hours prior the flight time and 4hrs prior during peak season.

What if there is trouble maker on the tour?

For the benefit of everyone on your vacation, "FlaminGo Fly" reserves the right to accept or reject any person as a tour participant, and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.

Do you accept young travelers?

Travelers who are less than 18 years old on the tour departure date must be accompanied by a parent or guardian.

Does your staffs check the documents validity?

Passengers are responsible for obtaining passport, and for meeting all health and other requirements required the country you are going to visit. Non-US citizens must consult with appropriate consulates to determine if any visas are needed. If visas are required, we can assist you with this.

I am a regular client of "FlaminGo Fly" - is there a FlaminGo Rewards that I can apply to?

We want to reach many people who can truly benefit from what we offer, therefore we come up with referral program. If you do have any referrals in mind, we would like to offer you a discount (per person) on the next tour as a way of saying thanks for sending them our way.